Knox Brothers Homes LLC ("Knox Brothers Homes," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at knoxbrothershomes.com (the "Site") and to the services we provide.
"You" and "your" mean any person who visits the Site, contacts us, or uses our services.
By using the Site or providing us your information, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information you give us directly and information collected automatically when you use the Site.
Information you provide to us may include your first and last name, email address, phone number, mailing or property address, and any details you share about a property or project through our contact form, by phone, by text message, or by email.
Information collected automatically may include your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on pages, device identifiers, and similar diagnostic data.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and communicate with you about new construction, renovations, property transformations, and real estate opportunities.
Discuss a property you own, are planning, or are considering selling.
Provide, maintain, and improve our services.
Send you information, updates, or offers related to our services, where you have agreed to receive them.
Comply with our legal obligations and enforce our agreements.
SMS / Text Messaging
If you provide your phone number and opt in to receive text messages from Knox Brothers Homes, we may send you text messages related to your inquiry, project, appointment scheduling, property discussions, and service updates, and, where you have separately agreed, promotional messages.
Message frequency varies based on your interactions with us. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at the phone number or email below.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information may be shared with service providers that help us operate our messaging and business (for example, our messaging platform or customer support tools) solely to deliver the service you requested, and those providers are not permitted to use it for their own marketing.
For complete details about our text messaging program, see our SMS Terms & Conditions.
Cookies and Tracking
We use cookies and similar technologies to operate the Site, remember your preferences, keep the Site secure, and understand how the Site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.
We do not sell your personal information. We do not share mobile opt-in or consent data with third parties for marketing.
We may share information with trusted service providers who perform services on our behalf, such as website hosting, analytics, messaging, and customer support. These providers may access your information only to perform tasks for us and are obligated to protect it.
We may disclose information if required to do so by law or in response to a valid request by a public authority, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
If Knox Brothers Homes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may request to access, correct, update, or delete the personal information we hold about you by contacting us at the email below. You may opt out of marketing emails by using the unsubscribe link in any message, and you may opt out of text messages by replying STOP. We may need to verify your identity before acting on your request.
Children's Privacy
Our Site and services are not directed to anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take steps to remove it.
Links to Other Sites
The Site may contain links to websites we do not operate. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Please review it periodically.
